Posts tagged social media
Advertising experience or experience advertising?
Nov 18th
Conventional wisdom holds that traditional media’s grip on consumers continues to slip as they increasingly turn to the internet and their peers for entertainment and purchasing recommendations. In fact, any planner worth his or her salt can reel off a stream of statistics pointing to advertising’s demise — or lack of effectiveness, at least: Prime-time continues to erode as all the major networks saw significant declines for last year’s season; 77% of U.S. consumers trust businesses less than they did a year ago; consumers trust their peers’ opinions online more than any other source and a whopping 83% of Mad Men’s supposedly ad-friendly time-shifted audience fast forwards through commercials according to Tivo. The list goes on and on.
But perhaps it’s not that advertising is failing but that brand experiences (both on and offline) are really what are capturing the imagination of today’s consumer.
For example, 65% of U.S. consumers report a digital experience changing their perception about a brand (either positively or negatively) and 97% of that group report that the same experience ultimately influenced whether or not they went on to purchase a product from that brand. In a nutshell, experience matters. A lot.
Of course, brands that were “born digital” intuitively know this. Google and Amazon are pioneering experiential brands. That’s why Amazon continues to pour money into improving its customer service rather than run traditional advertising or marketing campaigns. As Amazon CEO Jeff Bezos has said, “We are not great advertisers. So we start with customers, figure out what they want, and figure out how to get it to them.” Zappos built its brand the same way, as has Facebook.
But what about more traditionally-minded marketers who weren’t born digital? Can they succeed in an experience-driven world? The answer is “yes” and here are some of the best:
Red Bull: Red Bull basically pioneered the experiential category. Not only did the brand rise to prominence by sponsoring alternative athletes and lifestyles, it went further by creating its own events, like Red Bull’s Flugtag and even its own sports like Red Bull’s Crashed Ice, which takes over old Quebec with a mix of hockey and motorcross. Even the brand’s website has morphed into a blog, much like today’s most popular publishers.
Camper: Most think of Camper as purely a comfortable yet stylish shoe brand. But the Spanish company is much more and pursues a brand ethos that’s both traditional, cultural and fashion forward simultaneously. Proof: Casa Camper, stylish (but laid back) hotels in Barcelona and Berlin that embodies the brand’s essence. Ditto for Camper Together which taps up and coming artists to create one-of-a-kind boutiques.
Guinness: Guinness may be old but it’s acting like a much, much younger marketer. The company has embraced experiential branding both literally and figuratively with its “It’s Alive Inside” positioning. For its anniversary, Guinness offered up Remarkable Experiences, including a trip into space. It also released a pub-finder iPhone application with a social media twist. More impressively, the brand created the Guinness Storehouse, a seven-story building that functions as both museum and pub, that has now become one of Ireland’s top tourist attractions. And, more recently, Guinness even wired up its rugby team with RFID tags (including balls and players) to capture a whole range of statistics about how fast, powerfully and effectively the game is played.
UNIQLO: Few companies have so used digital like Uniqlo to both build a brand and breakthrough to new consumers — and on a truly global scale. The Japanese retailer surprises and delights consumers at every turn, whether through innovative iPhone applications, calendars, e-commerce, stylebooks and microsites. Uniqlo’s experiential efforts not only express the brand, but reach new consumers who may live thousands of miles away from the nearest retail location.
Virgin America: Virgin America has gone further than most, ensuring that the experience is the marketing — and advertising in many cases. The brand targeted tech-savvy consumers early on with its Red system entertainment console and in-flight WiFi. It showed off its dramatic interiors in promotions with Diggnation and YouTube celebrities; became an early adopter of Twitter for customer service; and reinforced its brand values through its simple booking engine on VirginAmerica.com. And now, for the holidays, Virgin America is partnering with Google to offer free WiFi for travelers.
Nike: Nike, of course, has been moving in this experiential direction for a few years. ‘We’re not in the business of keeping the media companies alive,” Nike’s Trevor Edwards told the New York Times in 2007. ”We’re in the business of connecting with consumers.” And so they have. The company continually earns kudos for consumer experience breakthroughs like Nike+, its online running community; the Human Race, a global running event; and more recently the Livestrong Chalkbot which enabled users to submit a text message that would be painted (digitally) on the route of the Tour de France.
Experiences, it would seem, are the new advertising. Experiences reach and engage customers in new and more meaningful ways, they promote “trial” over simply messaging and — quite frankly — experiences are much more suited to our digital era when everything is just a click away. Our challenge now, as marketers, is to make sure that our products and brands can actually live up to the experiences that we advertise. Garrick Schmitt asks “Is advertising dying?” It’s certainly fashionable to say so and it has a direct impact on how marketers apply the ‘experience’ to sports, sponsorship and entertainment properties.
Danica Patrick & Tissot launch on Twitter
May 20th
Danica Patrick is the first person to launch on Twitter in conjunction with, and backed by a sponsor, Tissot watches. Danica Patrick on Twitter: http://twitter.com/danicapatrick
What makes this different, and consequently an exciting time for all parties involved, is that Danica is one of the first motorsport athletes to launch on Twitter in conjunction with a sponsor. Tissot see this and social media as a whole as an opportunity for ongoing sponsorship in a less-invasive way than traditional advertising. They’re trying to connect with consumers through social media and one of their company’s ‘faces’.
Both Danica and Tissot are well aware that they are carving new territory in terms of sponsorships on Twitter and are moving ahead cautiously and figuring it out as they go. Both parties want to execute this new venture within the cultural norms of social media.
Danica officially launched on Sunday, May 17th, but prior to her first tweet she already had 2700 followers, which illustrated the demand for her to communicate and connect with her fans in this relatively new medium. She’s already validated that her account is real by posting a Twitpic in uniform from New York.
Sports marketing trends – reaching the ‘fan in the stand’
May 9th
Trends in sports marketing are shifting from the ‘traditional’ methods of communicating with a target audience – the trend is to ‘engagement and connection’ via emerging technologies… this is particularly evident in the sports marketing sector with initiatives deployed by the ’savvy’ marketers – and the athletes now tapping into the ‘Tweet Generation’. For a while behind the curve on mobile/cell SMS/Text technology the USA is now right at the bleeding edge utilizing these applications. Tony Ponturo, who for 26 years was the Vice President of global media, sports and entertainment marketing at Anheuser-Busch, Inc. and also President and CEO of Busch Media Group, has made a minority ownership investment in the Leverage Agency and will serve as Chairman.Regarded as one of sports and entertainment marketing’s most influential people, Ponturo led Anheuser-Busch’s development as a sports and entertainment juggernaut during his career with the renowned brewing company.
CNBC’s Sports Business Reporter, Darren Rovell asked Ponturo and Ben Sturner, the CEO of Leverage, to discuss the future of sports marketing. Here are some of the questions and answers.
Rovell: Leverage has negotiated deals with Kraft, Gillette, Nestle and KFC – some of the biggest companies out there – what are these companies looking for?
Sturner: These companies don’t just want signage, they want a robust platform. They require that any deal that is done touches the influencers. That it has interactivity, that it is inclusive, but has the feeling of privilege and that it cuts through the clutter.
Further to our post yesterday about social meda, the experts have no doubt.
Rovell: Over the past month, social media – especially Twitter – has exploded. How do you see the sports world embracing this?
Sturner: Something like Twitter is an amazing tool that everyone should embrace. It allows teams, leagues and athletes to spot trends, to become opinion leaders, to learn real time about how people feel about the fan experience. In the next six months, I expect teams and leagues to start hiring social media experts to allow them to monitor, initiate and integrate what is going on out there. So anyone in college who is looking for a job in sports, this position might be the easiest way in. www.yachtsponsorship.com
